TERMS AND CONDITIONS
General
Afterpay, Zip Pay and Klarna
Payment methods Afterpay, Zip Pay and Klarna are available only when order value is over $150 (exclusive of shipping).
Discounts and Vouchers
Standard Discount Terms and Conditions
Discount codes, vouchers, and coupons are valid for the specified amount, specified usage period, and specified number of uses only. Expiry date will apply. See discount code/voucher/coupon for specific details.
Discount codes, vouchers, and coupons are valid for use online at FRANKIE4.com and in-store at FRANKIE4 Concept Stores, unless otherwise specified.
Discount codes, vouchers, and coupons must be applied at the checkout, for offer to apply.
Discount codes, vouchers, and coupons cannot be redeemed in conjunction with any other offer, discount, or promotion.
Discount codes, vouchers, and coupons cannot be redeemed for cash or backdated on other purchases.
Discount codes, vouchers, and coupons are available on full-priced footwear only (in some cases, valid on selected products/range of styles only). Cannot be redeemed on gift cards, shoelaces, or socks.
Unless otherwise stated, standard 30-day return policy applies.
Gift Vouchers
Gift Cards are available for purchase online at frankie4.com and in-store at FRANKIE4 Concept Stores. No discounts, offers, or other Gift Cards can be used when purchasing a Gift Card.
Gift Cards can be redeemed using the unique code, online at frankie4.com or in-store at FRANKIE4 Concept Stores. Gift Card is valid for 3 years from purchase, unique expiry listed on Gift Card.
Gift Cards remain valid until full value has been redeemed, or expiry date is reached (whichever comes first).
When an eligible order is returned for a refund to original payment method, if the original payment method is Gift Card, the refund will be processed back onto the original Gift Card.
Gift Cards are not redeemable for cash and are treated as currency; they cannot be replaced if lost or stolen.
Review Coupon
Below are the terms & conditions surrounding FRANKIE4 Product Review Coupon Offer. FRANKIE4 Footwear reserves the right to adjust these terms & conditions without prior notice.
One coupon ($25) will be issued per review. Review requests to online Customers are not guaranteed on all orders. Coupons are issued regardless of review content or star rating. Customers submitting reviews consent for these to be published on our website and to be used in our marketing. Coupon valid for footwear only. Coupon valid for current available stock only. $25 Coupons will be sent to customers who wrote a review through the email sent to them.
Coupons are valid for 60 days after the issue date. No extensions on coupon. Coupons are valid for one use. Not redeemable for cash or store credit. Coupons are not to be used in conjunction with any other offer.
Maximum of 1 coupon valid per pair of shoes purchased. Multiple coupons cannot be redeemed on the same pair of shoes purchased. Coupons can be used online or in-store at our concept stores.
Coupon codes must be entered at checkout online to be redeemed. Coupon code emails must be shown to staff when purchasing in store. Coupons are not valid to be used with our independent stockists. Coupon emails can be forwarded to friends and family as a gift. Coupon amount is not refundable in cash if purchased products are returned.
Updated Jul 2023.
Birthday Voucher
Discount is valid for use online at FRANKIE4.com and in-store at FRANKIE4 Concept Stores.
Discount is valid for $25 off full-priced footwear only.
Discount is valid for one use per customer and expires 30 days after receiving the discount.
Discount code must be applied at the checkout, for offer to apply.
Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.
Discount cannot be redeemed for cash or backdated on other purchases.
Discount is available on full-priced footwear only and cannot be redeemed on gift cards, shoelaces, or socks.
Standard 30-day return policy applies.
Professionals Privilege Offer
Discount is valid for use online at FRANKIE4.com and in-store at FRANKIE4 Concept Stores.
Discount is valid for 10% off full-priced footwear only.
Discount is valid for one use per customer.
Discount code must be applied at the checkout, for offer to apply.
Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.
Discount cannot be redeemed for cash or backdated on other purchases.
Discount is available on full-priced footwear only and cannot be redeemed on gift cards, shoelaces, or socks.
Standard 30-day return policy applies.
10% First-Purchase Offer
Discount is valid for use online at frankie4.com and in-store at FRANKIE4 Concept Stores.
Discount is valid for 10% off full-priced footwear only.
Discount is valid for one use per customer and expires 30 days after receiving the discount.
Discount code must be applied at the checkout, for offer to apply.
Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.
Discount cannot be redeemed for cash or backdated on other purchases.
Discount is available on full-priced footwear only and cannot be redeemed on gift cards, shoelaces, or socks.
Standard 30-day return policy applies.
APOD Partnership
Definitions:
Discount is valid from Thursday 9 November 2023 – Midnight Sunday 30 June 2024 (AEST).
Discount is valid for use online at FRANKIE4.com and in-store at FRANKIE4 Concept Stores.
Discount is valid for 15% off full-priced footwear.
Discount is valid for multiple uses per customer.
Use of Discount:
Discount code must be applied at the checkout, for offer to apply.
Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.
Discount cannot be redeemed for cash or backdated on other purchases.
Discount is available on full-priced footwear only and cannot be redeemed on gift cards, shoelaces, or socks.
Standard 30-day return policy applies.
See you back in store—15% off
Definitions:
Discount is valid from Monday 12 February 2024 – Tuesday 30 April 2024 (AEST).
Discount is valid for use in-store at FRANKIE4 Concept Stores only – show voucher in-store to redeem on eligible purchase. Discount cannot be redeemed online.
Discount is valid for 15% off full-priced footwear only.
Discount is valid for one use per customer.
Use of Discount:
Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.
Discount cannot be redeemed for cash or backdated on other purchases.
Discount is available on full-priced footwear only and cannot be redeemed on any other styles or products.
Standard 30-day return policy applies.
Health Professionals AW24 Launch—20% off Boots
Overview:
Discount is valid for 20% off RRP of in-stock Boots.
Discount is valid from 9am Thursday 21 March – Midnight Sunday 31 March 2024 (AEST).
Discount is valid for use online at frankie4.com and in-store at FRANKIE4 Concept Stores (Australia).
Discount can be redeemed multiple times per customer, on eligible styles and purchases only.
Use of Discount:
Discount code must be applied at the checkout for offer to apply.
Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.
Discount cannot be redeemed for cash or backdated on other purchases.
Discount is available on full-priced styles within 'Boots' collection only and cannot be redeemed on any other styles or products.
Standard 30-day return policy applies.
Shameless Podcast—20% off
Overview:
Discount is valid for 20% off RRP of full-priced footwear styles.
Discount is valid from Thursday 21 March – Midnight Thursday 2 May 2024 (AEST).
Discount is valid for use online at frankie4.com and in-store at FRANKIE4 Concept Stores (Australia).
Discount can be redeemed multiple times per customer, on eligible styles and purchases only.
Use of Discount:
Discount code must be applied at the checkout for offer to apply.
Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.
Discount cannot be redeemed for cash or backdated on other purchases.
Discount is available on full-priced footwear styles only (excludes shoelaces, socks, gift-cards) and cannot be redeemed on any other styles or products.
Standard 30-day return policy applies.
SHORTHAND TERMS FOR EMAIL / SOCIALS:
Discount valid for 20% off full-price footwear only, cannot be redeemed on any other styles or in conjunction with any other offer, discount, or promotion. Apply discount code at checkout for offer to apply. Valid until 11:59pm Thursday 2 May 2024 (AEST). See full T&Cs here.
20% Off Footwear with any Boot Purchase—April 2024
“We”, “Our” or “Us” means Frankie4 Holdings Pty Ltd, FrankieB Pty Ltd, trading as Frankie4, Brisbane QLD 4068.
“Customer” or "Customers" means any person who purchases goods from FRANKIE4 footwear.
“Offer” means the offers available during the Promotion Period.
"Promotion Period" for online (frankie4.com) is Friday 12 April – 11:59pm Sunday 14 April 2024 (AEST).
"Promotion Period" for Concept Stores (Australia) is during standard trading hours Friday 12 April – Sunday 14 April 2024.
Offer
Offer is for 20% off in-stock footwear, when a pair of boots and any other footwear style is purchased in the same transaction, during the Promotion Period. The 20% discount will automatically be applied to eligible products on eligible orders, at the checkout.
Offer is only available online at frankie4.com and in-store at FRANKIE4 Concept Stores (Australia), during the Promotion Period.
To redeem this Offer online, Customers must add any pair of boots and any other footwear style/s (1+ pairs) to their cart, then complete the purchase.
The discount will apply to the entire order, as long as there is at least one (1) pair of boots and at least one (1) other pair of any footwear style.
Offer is not available in conjunction with any other offer, discount, or promotion.
Offer is available on current stock only and cannot be extended for future restocks.
Offer is not able to be backdated onto previous purchases.
Products purchased under this offer are eligible for return in accordance with our standard Return Policy.
By participating in this Promotion, Customers agree to abide by these terms and conditions. We reserve the right to disqualify any Customer who violates these terms and conditions or engages in any fraudulent activity.
Promotions
Upsell Offers at Checkout
Definitions
“We”, “Our” or “Us” means Frankie4 Holdings Pty Ltd, FrankieB Pty Ltd, trading as Frankie4, Brisbane QLD 4068.
“Customer” means any person who purchases goods from FRANKIE4 footwear.
“Promotion” means the offers available during the Promotion Period.
Promotion
This Promotion offers a curated range of discounted products at the checkout, available exclusively when a Customer purchases a full-priced style concurrently.
The styles offered within this Promotion are subject to change at any time at Our discretion.
The discounts of styles offered within this Promotion are subject to change at any time at Our discretion.
No backdating of previous styles or discounts is available.
Only the styles shown within this Promotion at the checkout are available within this Promotion. Discounts cannot be extended to other styles that are not shown in this Promotion.
The Promotion may be altered or withdrawn entirely at Our discretion without prior notice. The Promotion has no set end date and not available forever.
Return conditions apply to all purchases made under this promotion, as outlined in our Sale Items Return Policy.
This Promotion is not available in conjunction with any other offer, discount, or promotion.
We reserve the right to amend these Terms and Conditions at any time without prior notice.
Made for Educators Promotion
Definitions:
Discount is valid for 20% off RRP of select styles (styles included in Made for Educators Promotion collection only).
Discount is valid from Thursday 4 January 2023 – Midnight Sunday 28 January 2023 (AEST).
Discount is valid for use online at frankie4.com and in-store at FRANKIE4 Concept Stores (Australia).
Discount can be redeemed multiple times per customer.
Use of Discount:
Discount code must be applied at the checkout, for offer to apply.
Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.
Discount cannot be redeemed for cash or backdated on other purchases.
Discount is available on full-priced styles within 'Made for Educators Promotion' collection only and cannot be redeemed on any other styles or products.
Standard 30-day return policy applies.
Win a Wardrobe – Sportscraft x FRANKIE4
It is important that you read and understand these Terms and Conditions. If you do not understand these Terms and Conditions, you should seek help to understand them. Information on how to enter and prize details form part of these terms and conditions. If there is any conflict between these terms and conditions and any other published material, these terms and conditions are to prevail. Entry into the competition constitutes acceptance of these terms and conditions of entry.
Competition Overview: To enter, entrants must follow @Sportscraft & @Frankie4footwear on Instagram, like and comment to tag a friend. Both the entrant and friend must also be following @Sportscraft & @Frankie4footwear. Multiple entries are permitted by tagging multiple friends. Starts from Monday 18 March – Monday 25 March 2024. Competition ends 11.59pm, Monday 25 March 2024
Promoter: The promoter of this Competition is APG &Co Pty Limited (Sportscraft) ABN 96 9301 533 1 Chalmers Crescent, Mascot NSW. All prize draws will take place at the APG & Co Pty Limited offices.
Eligibility: To be eligible to enter the Competition: You must be a resident of Australia and New Zealand. You must be aged 18 years and older. APG & Co employees and the immediate families and its agencies associated with this promotion are not eligible to enter. The Promoter may in their absolute discretion require that the individual provide photographic identification or some other acceptable form identification or proof of age before awarding the prize. APG & Co Pty Limited may disqualify you if: You or your Entry do not meet any one or more of the requirements set out in these Terms and Conditions. You tamper in any way with the operation of the Competition. Your Entry must be complete, in English and legible. Existing members are also eligible.
Winner Selection: The Competition is a Game of Chance. Skill plays no part in determining the Winner. There will be one (1) winner drawn. The draw will take place at the Promoters premises, on Tuesday 26 March, 2024. The winners will be notified by Instagram DM.
Prize: The winner will receive: One (1) x Sportscraft outfit with a value of AUD $500, and one pair of Frankie4 shoes of their choice. The person tagged will also win One (1) x Sportscraft outfit with a value of AUD $500, and one pair of Frankie4 shoes of their choice. The prize is not exchangeable, transferable, or redeemable for cash. The winner will be contacted via Instagram DM. The promoter will not be responsible for any incorrect details included in the winners contact information. Any ancillary costs including airfares and ground transport (unless specified) are the responsibility of the winner. If a winner is unable to utilize the prize within the 4-month period stated they will forfeit the prize, and another winner will be drawn, and no compensation will be paid in lieu. In the event that for any reason whatsoever, a prize becomes unavailable, the Promoter reserves the right substitute the prize (with reference to all relevant state and territory rules and regulations) to another prize of the same or equal value.
Ownership and Responsibility: By entering this competition, entrants give their express permission to be contacted by the promoter via telephone and e-mail in relation to this competition. All entries become the property of the promoter and will not be acknowledged. Any attempt by an entrant to obtain additional entries by using other e-mail addresses, registrations or logins will void such entries and the entrant may be disqualified from the promotion. The prize remains the property of the Promoter until claimed by the prize winner. Unless expressly stated in these terms and conditions all other expenses become the responsibility of the winner. The Promoter is not responsible for any incorrect or inaccurate information or for any of the equipment or programming associated with or utilised in this competition, or for any technical error, or any combination thereof that may occur in the course of the administration of this competition including (but not limited to) any omission, interruption, deletion, defect, delay in operation or transmission, communications line or telephone, mobile or satellite network failure, theft or destruction or unauthorised access to or alteration of entries. The winner/s must claim and confirm their eligibility to accept the prize as stated, within 5 days from the draw date (AEDT) and will be notified in writing of the prize they have won and how the prize will be delivered. In the event that a winner is unable to be contacted, and all methods of communication are unsuccessful, unclaimed prizes will be dealt with as prescribed by the law of the State or Territory of Australia in which the prize winner resides, they will forfeit the prize. Entries not received in accordance with these terms and conditions or received after the Period ends will not be considered. No responsibility is accepted for late, lost, or misdirected entries.