For Online Orders

We’re Here to Help!


First things first, we want you to love your FRANKiE4s. We’ve designed them for you to love. Secondly, our customer service is best of the best and are here to help!


Below are some links that might help you with fitting before you return your shoes to us.


1300 721 898 |


FAQs | Sizing & Fitting Tips | Custom Fit

Returns Policy

We’re happy to offer an online credit note or refund for most footwear bought via our online store within 30 days of receiving the order, provided they are in as-new condition. We’ll happily cover the cost of all Australian online returns. please allow up to 5 business days to returns to be processed once received at HQ.


If you would like to exchange your order, you will need to return these for a credit note and then head online and purchase your prefered style. 

Sale Items
If you are looking to return a sale item, please read here to confirm your return is eligible.

Sockettes & Nail Polish
For hygiene reasons we are unable refund or exchange sockette or nail polish purchases due to change of mind or incorrect fit.

Online Returns In-Store
At this stage, we do not accept returns purchased via our online store at our Concept Stores.

Independent Stockists
Please contact the store you purchased your footwear from so they can manage your enquiry.



How to Send a Return Australian Online Orders

Take the time to read the steps below. on how to return your order. Please note you must have access to a printer to generate a return.

Returns Slip
As part of the return process, you need to fill the returns slip included in your order. If you have misplaced your returns slip you can download and print a new returns slip here.

When returning your shoes please ensure;

1. The shoes are in an unworn, as new condition and within 30 day period of receiving the order. 
2. All packaging and components are included. (E.g. Custom Fit components, fabric tissue, alternate laces)
3. Your returns slip is included with all fields filled out. If you've misplaced yours you can download and print a new returns slip here.
4. The shoebox is wrapped in an external packaging, like wrapping paper. Shoeboxes taped shut will not be accepted. 

Return Provider
Once you’ve completed the checklist above, you’re ready to book your return with one of the providers below:

Australia Post

Return through your local Australia Post, post office in over 4,400 locations.
Create and print a label via the booking link below, then drop off at an Australia Post location.

Parcel Point

Return through your local Parcel Point store in over 1,100 locations.
Create and print a label via the booking link below, then drop off at one of the Parcel Point locations.

Couriers Please

Return by booking a collection through Couriers Please. Book return and print a label via the link below.

Open Mon - Fri, 8am - 5pm Selected postcodes only.


How to Send a Return International Online Orders

If you are having any trouble with your shoes, or need to organise a return or credit note, please call us on 1300 721 898 or email us at We’re happy to help!

Please keep in mind you will need to cover postage costs on the way back so feel free to email or call us with any fitting queries before you place your order. When sending back your shoes, we strongly suggest you send your shoes via tracked post and take note of your tracking number.