Terms and Conditions


Below are the terms & conditions surrounding the FRANKiE4 Footwear “Sydney 2019 Pop Up” held from 14th to 16th November 2019. FRANKiE4 Footwear reserves the right to adjust these terms & conditions without prior notice.

PROMOTIONAL DISCOUNT

Sale Price
The sale price indicated on the online product listing is the price of the product during this period. These prices will be in effect from 14th to 16th November 2019, and will not be honoured outside these dates. This promotion is not available at independent stockists.

Existing Promotions or Coupons
Sale price is not valid in conjunction with any other promotion or discount. This includes and is not limited to: birthday coupons, review coupons, professional coupons.

RETURNS & EXCHANGES

20% OFF full priced products
Store credits & returns are available for products that are 20% OFF their full price. They must comply with our standard returns policy.

PROCESSING & SHIPPING DELAYS

Processing & Handling
During this period, please allow up to 10 business days for warehouse processing and handling of your order.

Shipping
All Australian orders are shipped via Australia Post and are subject to their delivery estimates. All International orders are shipped via Australia Post third party couriers and are subject to their delivery estimates. All online orders will be shipped from our warehouse in Brisbane. Express shipping is not available during this time.

STOCK AVAILABILITY

Take Home
Stock available at the Pop-Up will be from our SS19 collection plus select core styles.  We aim to have plenty of stock available for the duration of the Pop-Up, however once a style is sold out, it is sold out.  If for any reason, we are sold out of your size, we will do our best to organise this to be delivered for free to your home, pending stock availability.  We are unable to hold floor stock for any reason.  Our team will be as vigilant as they can to update stock levels throughout the day.

Online Stock
Our entire collection will be available online to shop during the Pop-Up, pending stock availability.  Once sold out, it is sold out.  Please note items included in your online cart are not held stock and inventory may be sold before you complete the purchase process. No rain checks for styles that are restocked in future. We are unable to accept phone orders. Our phone lines will be available for customers needing fitting and styling help during this time.

ONLINE CUSTOMER SERVICE

Availability
Our Online Customer Service team will be on board during the below times to assist you during our Sydney Pop-Up. Thursday 14/11/19 - Saturday 16/11/19: 9am - 5pm AEST

Ways to get in touch
We will have all our personnel on board to assist you. Below are the best ways to get in touch with us during the Pop-Up:
Online Chat via our website www.frankie4.com.au
Email info@frankie4.com.au
Phone 1300 721 898
Get in touch via chat/email if you would like to schedule a time for us to call you.

HOUSE RULES
We love our FRANKiE4 community, and love to engage with them. However, FRANKiE4 representatives will promptly cease communication with persons who are: abusive, threatening or harassing, derogatory, obscene or profane.