Terms &
Conditions

Sale Items

Terms &
Conditions

Sale Items



10 - 20% OFF Terms and Conditions

Below are the terms and conditions surrounding the FRANKiE4 Footwear 10 - 20% off products. These terms and conditions comply with Australian Consumer Law.

Prices are as marked online and in-store during the promotional periods. This promotion is not available at independent stockists.  

Sale price is not valid in conjunction with any other promotion or discount. This includes, and is not limited to: birthday discounts, review vouchers, professional privilege or any other promotional discount codes.

Sale prices are valid from the first day of the sale period and can not be back dated for a refund or credit.

Store credits & returns are available for products that are 10 - 20% OFF their recommended retail price. They must comply with our standard returns policy.

21% - 40% OFF Terms and Conditions

Below are the terms and conditions surrounding the FRANKiE4 Footwear 21% - 40% off products. These terms and conditions comply with Australian Consumer Law.

Prices are as marked online and in-store during the promotional periods. This promotion is not available at independent stockists.  

Sale price is not valid in conjunction with any other promotion or discount. This includes, and is not limited to: birthday discounts, review vouchers, professional privilege or any other promotional discount codes.

Sale prices are valid from the first day of the sale period and can not be back dated for a refund or credit.

No refund, exchanges or credit notes available on change of mind for products included in this promotion (this includes purchasing the wrong size). If you are unsure about your size or fit, this might not be the sale for you.

Products priced $50 - $150 Terms and Conditions

Below are the terms and conditions surrounding the FRANKiE4 Footwear $50, $99, $75, $129, $149 products. These terms and conditions comply with Australian Consumer Law.

Prices are as marked online and in-store during the promotional periods. This promotion is not available at independent stockists.  

Sale price is not valid in conjunction with any other promotion or discount. This includes, and is not limited to: birthday discounts, review vouchers, professional privilege or any other promotional discount codes.

Sale prices are valid from the first day of the sale period and can not be back dated for a refund or credit.

No refund, exchanges or credit notes available on change of mind for products included in this promotion (this includes purchasing the wrong size). If you are unsure about your size or fit, this might not be the sale for you.

Stock Availability

Online

Our entire collection will be available online to shop during the promotional period, pending stock availability. If excess stock becomes available during the sale period, it will be uploaded to the online store - this stock will be sold on a ‘first in’ basis.

PLEASE BE AWARE:

  • We are not able to amend or change existing orders. Once your order is confirmed, we are unable to update delivery addresses, sizes or styles purchased.
  • Items included in your online cart are not held stock and inventory may be sold before you complete the purchase process.
  • No rain checks available for styles that are restocked in future.

Coupons

Sale price is not valid in conjunction with any other promotion or discount.
This includes and is not limited to: birthday coupons, review coupons, professional coupons.

10 - 20% OFF Terms & Conditions

Below are the terms and conditions surrounding the FRANKiE4 Footwear 10 - 20% off products. These terms and conditions comply with Australian Consumer Law.

Prices are as marked online and in-store during the promotional periods. This promotion is not available at independent stockists.  

Sale price is not valid in conjunction with any other promotion or discount. This includes, and is not limited to: birthday discounts, review vouchers, professional privilege or any other promotional discount codes.

Sale prices are valid from the first day of the sale period and can not be back dated for a refund or credit.

Store credits & returns are available for products that are 10 - 20% OFF their recommended retail price. They must comply with our standard returns policy.

21 % - 40% OFF Terms & Conditions

Below are the terms and conditions surrounding the FRANKiE4 Footwear 21% - 40% off products. These terms and conditions comply with Australian Consumer Law.

Prices are as marked online and in-store during the promotional periods. This promotion is not available at independent stockists.  

Sale price is not valid in conjunction with any other promotion or discount. This includes, and is not limited to: birthday discounts, review vouchers, professional privilege or any other promotional discount codes.

Sale prices are valid from the first day of the sale period and can not be back dated for a refund or credit.

No refund, exchanges or credit notes available on change of mind for products included in this promotion (this includes purchasing the wrong size). If you are unsure about your size or fit, this might not be the sale for you.

Products priced $50 - $150 Terms & Conditions

Below are the terms and conditions surrounding the FRANKiE4 Footwear $50, $99, $75, $129, $149 products. These terms and conditions comply with Australian Consumer Law.

Prices are as marked online and in-store during the promotional periods. This promotion is not available at independent stockists.  

Sale price is not valid in conjunction with any other promotion or discount. This includes, and is not limited to: birthday discounts, review vouchers, professional privilege or any other promotional discount codes.

Sale prices are valid from the first day of the sale period and can not be back dated for a refund or credit.

No refund, exchanges or credit notes available on change of mind for products included in this promotion (this includes purchasing the wrong size). If you are unsure about your size or fit, this might not be the sale for you.

Stock Availability

Online

Our entire collection will be available online to shop during the promotional period, pending stock availability. If excess stock becomes available during the sale period, it will be uploaded to the online store - this stock will be sold on a ‘first in’ basis.

PLEASE BE AWARE:

  • We are not able to amend or change existing orders. Once your order is confirmed, we are unable to update delivery addresses, sizes or styles purchased.
  • Items included in your online cart are not held stock and inventory may be sold before you complete the purchase process.
  • No rain checks available for styles that are restocked in future.

Coupons

Sale price is not valid in conjunction with any other promotion or discount.
This includes and is not limited to: birthday coupons, review coupons, professional coupons.

Vouchers

Vouchers



FRANKiE4 Review Coupon Offer

Below are the terms & conditions surrounding FRANKiE4 Product Review Coupon Offer. FRANKiE4 Footwear reserves the right to adjust these terms & conditions without prior notice.
 
Only one coupon ($25) will be issued per review. Review requests to online Customers are not guaranteed on all orders. Coupons are issued regardless of review content or star rating. Customers submitting reviews consent for these to be published on our website and to be used in our marketing. Coupon valid for footwear only. Coupon valid for current available stock only. $25 Coupons will be sent to customers who only wrote a review through the email sent to them. Coupons are valid for 30 days after the issue date. No extensions on coupon. Coupons are valid for one time use. Not redeemable for cash or store credit. Coupons are not to be used in conjunction with any other offer. Maximum of 1 coupon valid per pair of shoes purchased. Multiple coupons cannot be redeemed on the same pair of shoes purchased. Coupons can be used online or in-store at our concept stores. Coupon codes must be used at checkout online. Coupon code emails must be shown to staff when purchasing in store. Coupons are not valid to be used with our independent stockists. Coupon emails can be forwarded to friends and family as a gift. Coupon amount is not refundable in cash if purchased products are returned.
 
If you have YOTPO coupons from before this March 2020 update, you will be able to use before they expire.
 
Updated March 2020

FRANKiE4 Gift Vouchers

Vouchers not redeemable for cash - voucher code will expire 3 years from purchase date - vouchers can be used on multiple purchases online /in store until full amount has been redeemed - vouchers are not able to be extended - available online at www.frankie4.com.au (please use unique code) or in store at our Concept Stores : 260 Moggill Rd, Indooroopilly or 110 Maygar St, Windsor - No discount or offer to be used for purchase of Gift Voucher.

FRANKiE4 Birthday Voucher

Offer valid for 30 days after sent date. Valid for one use only. Vouchers not redeemable for cash. Vouchers are not able to be extended. Available online at www.frankie4.com.au (please use unique code at checkout) or in store at our Concept Stores: 260 Moggill Rd, Indooroopilly QLD, 110 Maygar St, Windsor QLD or 686 Military Rd, Mosman NSW. Not in conjunction with any other offer, Vouchers acceptable on full price product only. Maximum of 1 coupon valid per pair of shoes purchased. Multiple coupons cannot be redeemed on the same pair of shoes purchased. Not valid at independent stockists. Voucher is redeemable off footwear only, cannot be used on socks or nail polish.

Professionals Privilege Code

Special Discount codes can take up to 2-3 business days to be sent. By signing up to our database you are agree to receive emails from us. Discount codes are not to be used in conjunction with any other offer. Codes can only be used online and concept stores at 260 Moggill Road, Indooroopilly, QLD or 110 Maygar St, Windsor, QLD. This code cannot be used on sale items. Code cannot be used on sockettes or nail polish.

Promotions

JUNE SALE 10 Pair Giveaway

To celebrate our 3 DAY ONLINE SALE we have10 pairs to gift - a pair of FRANKiE4s for you and a friend! (Five winners total)

TO ENTER:

1) In the comments section of the competition post, tag a friend you’d like to share the prize with.

Competition runs from 1pm 12.06.2020 until 11:59pm 14.06.2020. Winners chosen at random. Five winners and their tagged friends will be randomly drawn on 15 June 2020, and announced 15 May 2020 via stories on our social channels. If winners do not respond within 48 hours, FRANKiE4 reserves the right to redraw the prize and select an alternative winner.

No rain checks. Stock subject to availability. Open to international entries. Prize cannot be redeemed at our independent stockists or Concept Stores. Exchanges can be organised, dependant on shoes adhering to our returns policy, and stock availability. Please get in touch via email to organise.

FRANKiE4 4 YOU Giveaway

⁠There are four prizes to be won, with a year's worth of FRANKiE4s (that's 12 pairs of shoes!) for each of the four winners. ⁠
 
TO ENTER:
Head to our Instagram or Facebook page to find the competition post.
1) TAG a friend in the comments⁠ of the competition post.
2) Be sure you both FOLLOW @frankie4footwear on Facebook or Instagram.
 
Winners will be announced Monday 24th, and will be contact by direct message through either Instagram or Facebook. If winners do not reply within 24 hours, FRANKiE4 reserves the right to redraw the prize and select an alternative winner.
 
  • Prize can be collected in bulk (order 12 pairs straight away) or spread over 12 months, all beginning from March 2020 and until March 2021. No rain checks after March 2021 for unclaimed prize.
  • Winner is able to choose any pair of FRANKiE4 shoes they like from our current available stock. Stock subject to availability. Prize excludes socks and nail polish.
  • If you are local to our concept stores, you are welcome to pop in-store to select your shoes, subject to the store's stock availability. This can be done via pre-arrangement via email.
  • Prize is not valid to be redeemed at our independent stockists.
  • Prize cannot be transferred, or redeemed for online credit or cash.
  • Winners will be asked for proof of compliance of entry conditions (social media following)
  • Exchanges are available as long as shoes adhere to our return policy and arrangement is made over email.

 

FRANKiE4 25 Competition

To celebrate the launch of our new DUTY style, TRiXiE, we have 25 pairs of FRANKiE4s up for grabs! Choose between our TRiXiE Navy (15 pairs available) or WiNNiE Black (10 pairs available).

TO ENTER:
1) Head to frankie4.com.au/pages/frankie25 and fill our our entry form to enter.
2) Follow us on Instagram or Facebook.

Competition runs from 6:00pm 06.05.2020 until 11:59pm 12.05.2020. Winners chosen at random. Winners will be drawn on 12 May 2020, and announced 13 May 2020 via our social channels and email. If winners do not respond within 48 hours, FRANKiE4 reserves the right to redraw the prize and select an alternative winner.

No rain checks. Stock subject to availability. Please ensure you enter your correct preference and shoe size on entering, as we cannot guarantee replacement sizes/styles will be available. Open to international entries. Prize cannot be redeemed at our independent stockists or Concept Stores. Exchanges can be organised, dependant on shoes adhering to our returns policy, and stock availability. Please get in touch via email to organise.

Cleaning your Duty Footwear

Disclaimer

The testing we have conducted is with products recommended by the World Health Organisation for what should effectively kill the virus off surfaces when used correctly. The listed disinfectants and techniques are suggestions only, based on our in-house testing. FRANKiE4 holds no responsibility if you are unable to successfully disinfect your footwear of Covid-19 or any other virus, bacteria or the like.  

Please note: applying disinfecting products, such as bleach, may result in the signs of wear showing sooner than we would normally expect from our leather products.

FRANKiE4 holds no responsibility for discolouration, drying, or wrinkling of the leather noticeably sooner than normal due to the use of disinfecting products. FRANKiE4 holds no responsibility if disinfecting your footwear reduces the longevity of your footwear.

If you are disinfecting your footwear we strongly suggest nourishing the leathers to help moisturise and rejuvenate the colour. 

The following FRANKiE4 styles, leathers and colourways have been tested and the listed products and techniques should be considered:
- ADDi Black/White, Black/Black
- BiLLiE Black
- WiNNiE Navy, Black
- TAMBO Black/Speckle
- NAT Black/Black, Black/White
- WiNNiE Black
- ELLiE Black, Navy
- SOPHiE Navy
- JACKiE Navy

We have only performed the disinfecting techniques and products on selected FRANKiE4 styles and leathers. We have not tested all FRANKiE4 leathers or materials.

If you are disinfecting your footwear we suggest sticking explicitly to the dilutions and products we have listed.

We recommend performing a small patch test first, before cleaning your entire shoe. If you are not confident with how to go about disinfecting your shoes please get in contact with our customer care team prior on info@frankie4.com.au or live chat on our website.

FRANKiE4 footwear will not be held responsible should your footwear be damaged in the process of disinfecting - the listed disinfectants and techniques are suggestions only, based on our in-house testing.

General

FRANKiE4 Review Coupon Offer

Below are the terms & conditions surrounding FRANKiE4 Product Review Coupon Offer. FRANKiE4 Footwear reserves the right to adjust these terms & conditions without prior notice.

FRANKiE4 uses the review system YOTPO to collect, manage and display reviews. Only reviews made through this system are valid for coupons and the terms and conditions below. Only one coupon ($20 or $40) will be issued per review. Review requests to online Customers are not guaranteed on all orders. Coupons are issued regardless of review content or star rating. Customers submitting reviews consent for these to be published on our website and to be used in our marketing. Coupon valid for footwear only. Coupon valid for current available stock only. $20 Coupons will be sent to customers who only wrote a review through the email sent to them. $40 Coupons will be sent to customers who wrote a review and shared the review on supported social media platforms through the YOTPO system. Coupons are valid for 30 days after the issue date. No extensions on coupon. Coupons are valid for one time use. Not redeemable for cash or store credit. Coupons are not to be used in conjunction with any other offer. Maximum of 1 coupon valid per pair of shoes purchased. Multiple coupons cannot be redeemed on the same pair of shoes purchased. Coupons can be used online or in-store at our concept stores. Coupon codes must be used at checkout online. Coupon code emails must be shown to staff when purchasing in store. Coupons are not valid to be used with our independent stockists. Coupon emails can be forwarded to friends and family as a gift. Coupon amount is not refundable in cash if purchased products are returned.

FRANKiE4 Gift Vouchers

Below are the terms & conditions surrounding FRANKiE4 Product Review Coupon Offer. FRANKiE4 Footwear reserves the right to adjust these terms & conditions without prior notice.
 
Only one coupon ($25) will be issued per review. Review requests to online Customers are not guaranteed on all orders. Coupons are issued regardless of review content or star rating. Customers submitting reviews consent for these to be published on our website and to be used in our marketing. Coupon valid for footwear only. Coupon valid for current available stock only. $25 Coupons will be sent to customers who only wrote a review through the email sent to them. Coupons are valid for 30 days after the issue date. No extensions on coupon. Coupons are valid for one time use. Not redeemable for cash or store credit. Coupons are not to be used in conjunction with any other offer. Coupons can be used online or in-store at our concept stores. Coupon codes must be used at checkout online. Coupon code emails must be shown to staff when purchasing in store. Coupons are not valid to be used with our independent stockists. Coupon emails can be forwarded to friends and family as a gift. Coupon amount is not refundable in cash if purchased products are returned.
 
If you have YOTPO coupons from before this March 2020 update, you will be able to use before they expire.
 
Updated March 2020

FRANKiE4 Birthday Voucher

Offer valid for 30 days after sent date. Valid for one use only. Vouchers not redeemable for cash. Vouchers are not able to be extended. Available online at www.frankie4.com.au (please use unique code at checkout) or in store at our Concept Stores: 260 Moggill Rd, Indooroopilly QLD, 110 Maygar St, Windsor QLD or 686 Military Rd, Mosman NSW. Not in conjunction with any other offer, Vouchers acceptable on full price product only. Maximum of 1 coupon valid per pair of shoes purchased. Multiple coupons cannot be redeemed on the same pair of shoes purchased. Not valid at independent stockists. Voucher is redeemable off footwear only, cannot be used on socks or nail polish.

Professionals Privilege Code

Special Discount codes can take up to 2-3 business days to be sent. By signing up to our database you are agree to receive emails from us. Discount codes are not to be used in conjunction with any other offer. Maximum of 1 coupon valid per pair of shoes purchased. Multiple coupons cannot be redeemed on the same pair of shoes purchased. Codes can only be used online and concept stores at 260 Moggill Road, Indooroopilly, QLD or 110 Maygar St, Windsor, QLD. This code cannot be used on sale items. Code cannot be used on sockettes or nail polish.

Promotions


JUNE SALE 10 Pair Giveaway

To celebrate our 3 DAY ONLINE SALE we have10 pairs to gift - a pair of FRANKiE4s for you and a friend! (Five winners total)

TO ENTER:

1) In the comments section of the competition post, tag a friend you’d like to share the prize with.

Competition runs from 1pm 12.06.2020 until 11:59pm 14.06.2020. Winners chosen at random. Five winners and their tagged friends will be randomly drawn on 15 June 2020, and announced 15 May 2020 via stories on our social channels. If winners do not respond within 48 hours, FRANKiE4 reserves the right to redraw the prize and select an alternative winner.

No rain checks. Stock subject to availability. Open to international entries. Prize cannot be redeemed at our independent stockists or Concept Stores. Exchanges can be organised, dependant on shoes adhering to our returns policy, and stock availability. Please get in touch via email to organise.

FRANKiE4 4 YOU Giveaway

⁠There are four prizes to be won, with a year's worth of FRANKiE4s (that's 12 pairs of shoes!) for each of the four winners. ⁠
 
TO ENTER:
Head to our Instagram or Facebook page to find the competition post.
1) TAG a friend in the comments⁠ of the competition post.
2) Be sure you both FOLLOW @frankie4footwear on Facebook or Instagram.
 
Winners will be announced Monday 24th, and will be contact by direct message through either Instagram or Facebook. If winners do not reply within 24 hours, FRANKiE4 reserves the right to redraw the prize and select an alternative winner.
 
  • Prize can be collected in bulk (order 12 pairs straight away) or spread over 12 months, all beginning from March 2020 and until March 2021. No rain checks after March 2021 for unclaimed prize.
  • Winner is able to choose any pair of FRANKiE4 shoes they like from our current available stock. Stock subject to availability. Prize excludes socks and nail polish.
  • If you are local to our concept stores, you are welcome to pop in-store to select your shoes, subject to the store's stock availability. This can be done via pre-arrangement via email.
  • Prize is not valid to be redeemed at our independent stockists.
  • Prize cannot be transferred, or redeemed for online credit or cash.
  • Winners will be asked for proof of compliance of entry conditions (social media following)
  • Exchanges are available as long as shoes adhere to our return policy and arrangement is made over email.

 

FRANKiE4 25 Competition

To celebrate the launch of our new DUTY style, TRiXiE, we have 25 pairs of FRANKiE4s up for grabs! Choose between our TRiXiE Navy (15 pairs available) or WiNNiE Black (10 pairs available).

TO ENTER:
1) Head to frankie4.com.au/pages/frankie25 and fill our our entry form to enter.
2) Follow us on Instagram or Facebook.

Competition runs from 6:00pm 06.05.2020 until 11:59pm 12.05.2020. Winners chosen at random. Winners will be drawn on 12 May 2020, and announced 13 May 2020 via our social channels and email. If winners do not respond within 48 hours, FRANKiE4 reserves the right to redraw the prize and select an alternative winner.

No rain checks. Stock subject to availability. Please ensure you enter your correct preference and shoe size on entering, as we cannot guarantee replacement sizes/styles will be available. Open to international entries. Prize cannot be redeemed at our independent stockists or Concept Stores. Exchanges can be organised, dependant on shoes adhering to our returns policy, and stock availability. Please get in touch via email to organise.

Cleaning your Duty Footwear

Disclaimer

The testing we have conducted is with products recommended by the World Health Organisation for what should effectively kill the virus off surfaces when used correctly. The listed disinfectants and techniques are suggestions only, based on our in-house testing. FRANKiE4 holds no responsibility if you are unable to successfully disinfect your footwear of Covid-19 or any other virus, bacteria or the like.  

Please note: applying disinfecting products, such as bleach, may result in the signs of wear showing sooner than we would normally expect from our leather products.

FRANKiE4 holds no responsibility for discolouration, drying, or wrinkling of the leather noticeably sooner than normal due to the use of disinfecting products. FRANKiE4 holds no responsibility if disinfecting your footwear reduces the longevity of your footwear.

If you are disinfecting your footwear we strongly suggest nourishing the leathers to help moisturise and rejuvenate the colour. 

The following FRANKiE4 styles, leathers and colourways have been tested and the listed products and techniques should be considered:
- ADDi Black/White, Black/Black
- BiLLiE Black
- WiNNiE Navy, Black
- TAMBO Black/Speckle
- NAT Black/Black, Black/White
- WiNNiE Black
- ELLiE Black, Navy
- SOPHiE Navy
- JACKiE Navy

We have only performed the disinfecting techniques and products on selected FRANKiE4 styles and leathers. We have not tested all FRANKiE4 leathers or materials.

If you are disinfecting your footwear we suggest sticking explicitly to the dilutions and products we have listed.

We recommend performing a small patch test first, before cleaning your entire shoe. If you are not confident with how to go about disinfecting your shoes please get in contact with our customer care team prior on info@frankie4.com.au or live chat on our website.

FRANKiE4 footwear will not be held responsible should your footwear be damaged in the process of disinfecting - the listed disinfectants and techniques are suggestions only, based on our in-house testing.

Virtual Shopping Assistant

  • We reserve the right to refuse the booking of, or immediately end an appointment if there has been inappropriate, misleading, or abusive behaviour, or if there has been a constant cancellation of bookings.
  • All appointments booked are subject to availability. We endeavour to keep every appointment without changes. If, for any reason, we are unable to keep our booked appointment we will contact you as soon as reasonably possible.
  • As our booking times may be back to back, if you are late for your 15-minute appointment we will make every effort to accommodate you however, we may need to contact you to make an alternative appointment time.
  • We may record the video call for quality, training, and monitoring purposes.

General

Virtual Shopping Assistant

  • We reserve the right to refuse the booking of, or immediately end an appointment if there has been inappropriate, misleading, or abusive behaviour, or if there has been a constant cancellation of bookings.
  • All appointments booked are subject to availability. We endeavour to keep every appointment without changes. If, for any reason, we are unable to keep our booked appointment we will contact you as soon as reasonably possible.
  • As our booking times may be back to back, if you are late for your 15-minute appointment we will make every effort to accommodate you however, we may need to contact you to make an alternative appointment time.
  • We may record the video call for quality, training, and monitoring purposes.