Returns Policy


We’re happy to offer an online credit note or refund for most footwear bought via our online store or Brisbane Concept Stores, within 30 days of receiving the order, provided they are in an as-new condition.

We offer FREE DELIVERY for orders over $100, and we happily cover the cost of all Australian online returns meeting this 30 returns policy.
Please allow up to 5 business days for your return to be processed once received at HQ.

International Returns 

To return an international order, please make sure your purchase meets the return requirements outlined on our returns page here. Please send returns to 260 Moggill Rd, Indooroopilly QLD 4068.
Please keep in mind that international return postage is at the customers expense. We strongly recommend using a tracked postal service.


We are unable to offer direct exchanges for footwear due to the constant change in stock availability.
So to make the process as smooth and simple for you, we will email you with an online store credit note once your return has been processed (please allow for up to 5 business days once received at our HQ) so that you can purchase the style & size you’re after.

We designed FRANKIE4’s for you to love, so please do not hesitate to contact us for any assistance via
📞1300 721 898 or 📧

Sale Items

If you are looking to return a sale item,
please read here to confirm your return is eligible.

Sockettes & Nail Polish

For hygiene reasons we are unable to refund or exchange sockette
or nail polish purchases due to change of mind or incorrect fit.

Online Returns In-Store

If you are local to Brisbane and you have purchased online, you are able to return your shoes to one of our 2 Concept Stores
260 Moggill Rd, Indooroopilly
110 Maygar St, Windsor

Please ensure you meet the 30 day returns policy
and bring proof of purchase with you.

Independent Stockists

If you have purchased via one of our amazing stockists you will fall under their returns policy. So please head back to where you purchased to further your inquiry.