Returns Policy

Need to return an item? We’re here to help.

If you find your FRANKiE4 footwear isn’t quite the perfect fit, take a look at our fitting tips and Custom Fit Pack guidelines before considering a return.  Also see our sizing guide and FAQ page to answer any questions.

If you purchased something on our website or in one of our concept stores that isn’t quite right, please read through our returns policy to check if you are eligible for a return.

If you purchased your FRANKiE4s through one of our amazing stockists, please contact them to organise your return.


30-Day Return Policy

We’re happy to offer an online credit note or full refund for most footwear bought via our online store or Brisbane concept stores, within 30 days of receiving the order, provided they are in an as new and unworn condition.

We are unable to offer direct exchanges for footwear due to the constant change in stock availability. To make the process as smooth and simple for you, we will email you with an online store credit once your return has been processed, so that you can purchase the style and size you’re after!

We do kindly ask that you allow up to 5 business days for your return to be processed once we’ve received it back at our HQ.

Australian Returns

We will happily cover the cost of all Australia online returns meeting the 30-Day Returns Policy. Simply scroll down and click ‘Start the Return Process’ to organise your return.

International Returns

International return postage is at the customers expense, and we do strongly recommend using a tracked postal service. To lodge your return online, please scroll down and click ‘Start the Return Process’.

Please send international returns to:

FRANKiE4 Returns
260 Moggill Road
Indooroopilly QLD 4068
Australia

Sale Items

If you are looking to return a sale item, please read here to confirm your return is eligible.

Socks & Nail Polish

For hygiene reasons, we are unable to accept returns for socks, sockettes or nail polish purchases due to change of mind or incorrect fit.

Online Returns In-Store

If you are local to Brisbane and you have purchased online, you are able to return your shoes to one of our Concept Stores:

260 Moggill Road, Indooroopilly
110 Maygar Street, Windsor

Please ensure you meet the 30-Day Returns Policy and bring proof of purchase with you.

Independent Stockists

If you have purchased via one of our amazing stockists, you will fall under their returns policy. So please head back to where you purchased to further your inquiry.


To begin lodging you return, please click the button below.

Returns Policy

Need to return an item? We’re here to help.

If you find your FRANKiE4 footwear isn’t quite the perfect fit, take a look at our fitting tips and Custom Fit Pack guidelines before considering a return.  Also see our sizing guide and FAQ page to answer any questions.

If you purchased something on our website or in one of our concept stores that isn’t quite right, please read through our returns policy to check if you are eligible for a return.

If you purchased your FRANKiE4s through one of our amazing stockists, please contact them to organise your return.

Please read all the information relevant to your return before clicking the button to begin your returns process.


30-Day Return Policy

We’re happy to offer an online credit note or full refund for most footwear bought via our online store or Brisbane concept stores, within 30 days of receiving the order, provided they are in an as new and unworn condition.

We are unable to offer direct exchanges for footwear due to the constant change in stock availability. To make the process as smooth and simple for you, we will email you an online store credit once your return has been processed, so that you can purchase the style and size you’re after!

We do kindly ask that you allow up to 5 business days for your return to be processed once we’ve received it back at our HQ.

Australian Returns

We will happily cover the cost of all Australian online returns meeting the 30-Day Returns Policy. Simply scroll down and click ‘Start the Return Process’ to organise your return.

International Returns

International return postage is at the customer's expense, and we do strongly recommend using a tracked postal service. To lodge your return online, please scroll down and click ‘Start the Return Process’.

Sale Items

If you are looking to return a sale item, please read here to confirm your return is eligible before clicking the 'Start the Return Process’ button below.

Socks & Nail Polish

For hygiene reasons, we are unable to accept returns for socks, sockettes or nail polish purchases due to change of mind or incorrect fit.

Online Returns In-Store

If you are local to Brisbane and you have purchased online, you are able to return your shoes to one of our concept stores:

260 Moggill Road, Indooroopilly
110 Maygar Street, Windsor

Please ensure you read 30-Day Returns Policy above and bring proof of purchase with you.

Independent Stockists

Need to return a FRANKiE4 product that was purchased from an independent stockist? Please contact that stockist directly to see their returns policy. We are unable to accept returns of products purchased outside of the FRANKiE4 concept stores and online store.


To begin lodging you return, please click the button below.