Back to Stories



You may have spoken to one of our lovely Customer Service gals before... on the phone, over email, or perhaps they replied to you on social media! These babes help our fans and customers on the daily. Whether they’re after some style advice, help choosing the correct size, or simply need assistance placing an online order. Our team is the best of the best!

With the help of our excellent team, it’s never been easier to find your perfect fit - even if you’re shopping for your first pair of FRANKiE4s! And if you change your mind, or find the fit isn’t quite right, we have an easy peasy returns policy. Your feet are in the best of hands when our Customer Service gurus are on the job!

We asked our amazing CS team a few question about their job.


What is the best part of your job?

CS: Chatting to our awesome customers! They are super friendly, and sometimes really funny! We get some really nice messages thanking us for our assistance, reading those on a Monday morning always makes you feel really good inside. That’s what we’re here for! We are always happy to help.

What are some of your most frequently asked questions?

CS: #1 How can I protect my shoes? We recommend Collonil cleaning and protection products. They have a great range with everything from colourants, to waterproofers for all types of leathers. #2 - How do I find out when new styles are being released? Become a Sole Sister! Add your name to our mailing list (here), and you’ll be among the first to receive email notifications for new product releases, exclusive events, special offers and more.

What do you do as a team to stay motivated?

Every few days we’ll have a fur friend visit the office, so that’s always a mood booster! We do also love a good playlist which makes you get up and have a little boogie from A to B, getting the job done.

Lastly, when can we chat to the Customer Service team?

Monday through Saturday from 9am we’re here and ready to help! CS HQ is based at our Indooroopilly Concept Store, so if you pop in, feel free to ask for one of the girls if you want a hand! We love it when we have customers visit that we’ve been chatting with.

Have a question for our team? We’d love to hear from you! Simply email us at, send us a DM or comment on social media, or if you’d prefer to have a chat, don’t hesitate to call us on 1300 721 898.

Previous Post



Next Post